Privacy Policy
Thank you for choosing Care Ride Transportation Corp. ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have questions about this Privacy Policy or our practices, please contact us through our website.
When you visit our website (the "Website") or use our services (the "Services"), including non-emergency transportation, ride coordination, phone, email, or SMS communications, you trust us with your personal information. We take your privacy seriously.
This Privacy Policy applies to information collected through our Services, including our Website, phone communications, emails, text messages, and related interactions.
Information We Collect
Personal Information You Provide
Personal information you voluntarily provide may include:
- Full name
- Phone number
- Email address
- Mailing address
- Pickup and destination addresses, ride details, and transportation or accessibility needs
- Employment-related information for drivers and staff
Please keep information you provide accurate and up to date.
Information Automatically Collected
When you visit our Website, we may automatically collect:
- Internet Protocol (IP) address
- Browser type and device characteristics
- Operating system
- Date and time of visits
- Pages viewed and usage activity
This data is used for security, analytics, compliance, and service improvement.
How We Use Your Information
We use your information to:
- Provide and coordinate transportation services
- Communicate with passengers, authorized representatives, drivers, and staff
- Schedule rides and send pickup reminders and service-related updates
- Process driver or staff applications and employment matters
- Respond to inquiries and provide customer support
- Improve our services and website
- Comply with applicable legal, regulatory, and transportation requirements
Your Privacy Rights
Subject to applicable law, you may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information, subject to legal and regulatory retention requirements
Submit privacy requests through our website contact page. We may verify your identity before processing a request.
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.
SMS Messaging Terms
SMS Program Description
By expressly opting in, you consent to receive informational and service-related text messages from Care Ride Transportation Corp. related to:
- Ride coordination, booking confirmations, and scheduling
- Pickup, appointment, and driver-arrival reminders
- Ride changes, cancellations, and service updates
- Driver, staff, and employment communications, where separately requested
Messages are informational and transactional in nature. This program does not enroll you in marketing or promotional texts.
Consent & Opt-In
Informational messages require your express written or electronic permission. Depending on the enrollment options offered, you may opt in by:
- Selecting a separate, optional SMS consent checkbox on a website or paper form
- Signing a transportation intake or employment form that clearly includes SMS consent
- Sending a text that expressly requests enrollment after reviewing the program disclosures
Providing a phone number or submitting a general inquiry alone is not SMS consent. Website consent boxes must be unchecked by default and linked to this Privacy Policy and SMS Terms. We keep records of consent and opt-outs.
Consent to receive SMS messages is not a condition of purchase or service. If you text us a question, we may reply to that conversation without enrolling you in ongoing messages.
Opt-Out Instructions
You may opt out at any time by replying STOP to a text message from Care Ride Transportation Corp. We also honor other clear requests to stop messages.
You will receive a confirmation of your opt-out, and no further program messages will be sent unless you opt in again. You may also request removal through our website contact page.
Opting out of text messages does not cancel an existing ride. Please contact us separately to change or cancel transportation.
Help and Support
For assistance, reply HELP or contact Care Ride Transportation Corp. using the contact information published on our website. Our HELP response identifies the Company and provides a support website, email address, or phone number.
Message frequency varies based on your rides, service needs, and communication requirements.
Message and data rates may apply depending on your mobile carrier and plan. Care Ride Transportation Corp. is not responsible for carrier charges. Contact your mobile provider for questions about your plan.
SMS Data Use & Sharing
- Mobile numbers and message information are used for the service-related communications you request
- Mobile opt-in information and SMS consent are not shared with third parties or affiliates
- SMS information is not sold, rented, or shared for third-party marketing or promotional purposes
- Messaging platforms, such as RingCentral, support message delivery as service providers and do not receive permission to use your information for their own marketing
The Privacy Policy above explains how we collect, use, and protect personal information. These SMS-specific protections take precedence over general sharing provisions.
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on network availability and other factors outside our control.
Compliance Statement
We are committed to operating this program in accordance with applicable consent and privacy laws, including the Telephone Consumer Protection Act (TCPA), relevant CTIA messaging principles, and RingCentral and carrier requirements. We maintain consent records, honor opt-out requests, and limit messages to the uses for which permission was given.
Contact Information
Care Ride Transportation Corp.
For privacy questions or requests, use the contact information published on the Contact page of our website. For SMS assistance, reply HELP to a message from us.